Frequently Asked Questions

Below is a list of frequently asked auto glass repair questions from our customers.  If you don’t see an answer to your specific question, just contact us and we will get back to you shortly.



Does Your Mobile Auto Glass Repair Service My Area?

Our mobile auto glass service area covers Northeast Ohio from Lorain to Ashtabula and Cleveland to Akron, with our headquarters centrally located in Mentor, Ohio. Popular areas that we service, but are not limited to, are listed below:

  • Mentor
  • North Royalton
  • Painesville
  • Parma
  • Shaker Heights

Your city not on the list? This is not an exhaustive list of cities that we travel to. Please give us a call at 440-602-7770 or fill out an online quote request to see if we service your area.


How much will it cost to replace my windshield?

Windshields have a wide range of options that can make the cost fluctuate. However, an average windshield replacement cost is between $200-$2000.  Learn more about getting a windshield replacement.


Does my insurance company cover cracked glass?

Incidental glass damage is on the comprehensive part of your insurance policy.  You would be responsible for your deductible first and then any remaining costs would be billed directly to your insurance company.


How do I know if my windshield needs to be repaired or replaced?

A windshield repair can sometimes be performed on a windshield crack or chip that is very small – for example, smaller than a dollar bill. Larger auto glass damage requires a windshield replacement. Contact us today for an expert opinion.


I work all day, do I have to take a whole day off to get my glass fixed?

Absolutely not.  Just tell us where you work, or where you want the auto glass repairs completed and Defender Auto Glass will come to you and make the repairs (weather permitting).  All at no extra charge.


How long does it take to replace my windshield?

On average any auto glass replacement will take about an hour to complete.  Learn more about getting a windshield replacement, rear windshield replacement, or a side window replacement.


What if it’s cold and raining or snowing?

Weather plays a large role in our mobile auto glass repairs.  Our technicians would need cover for rain or snow and can work outside in temperatures as low as 40 degrees. Without the guarantee for a dry and/or warm place to make repairs, our technicians will be unable to make mobile repairs.  At which point we can make repairs at one of our four repair locations in Mentor, Ohio, Elyria, Ohio, Chardon, Ohio or Akron, Ohio.


Do I get a warranty?

Our installations are guaranteed as long as you own the vehicle against leakage, and as long as rust is not the cause of the leak.


How long before I can drive after getting auto glass service?

You can usually drive your vehicle safely one hour after a windshield replacement, or immediately after a windshield repair or side/rear window replacement.


How soon can I get my auto glass repaired?

We can usually get your auto glass repaired the same day you make the appointment, as long as it is scheduled before 11:00 am. This is subject to scheduling availability and, for mobile repairs, this is weather permitting.