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Privacy Policy

UPDATED: MARCH 31, 2020

Thank you for visiting Defender Auto Glass.  This Privacy Policy describes our personal data handling policies, including the following:

PERSONAL DATA WE COLLECT OR PROCESS

The Site capture some information about you automatically utilizing background local storage and session storage technologies (“Cookies”) in order to improve the user experience. Cookies are small files or other pieces of data which are downloaded or stored on your computer or other device, that can be tied to information about your use of the Site (including certain third party services and features offered as part of our Site). Examples of information of this type are your IP address, the browser you are using, the operating system you are using, the pages on the Site that you visit and details of your transaction activity, such as the amount, date and time for each transaction. When we use Cookies, we may use “session” Cookies that last until you close your browser or “persistent” cookies that last until you or your browser delete them. You may change your browser setting to decline the use of Cookies.

We use Google Analytics, a web analytics service of Google Inc., which uses cookies to identify the frequency of use of certain areas of our Site and to identify preferences. You can deactivate Google Analytics using a browser add-on if you do not wish the analysis to take place. You can download the add-on here: www.tools.google.com/dlpage/gaoptout.

We also collect information that you provide to us voluntarily. Defender Auto Glass collects the information that you provide to us when you sign up to receive newsletters, request estimates, schedule appointments, purchase our goods and services, and contact us by email or via the Site through the “Contact use” or chat function. Such information includes your name, address, phone number, email address, payment card information (for purchases), and vehicle make, model and year.

If you inquire about a career at Defender Auto Glass, you have the option of sending to us personal data about you through the Site, which we will use solely for employment evaluation purposes. Providing this information is completely voluntary. Please do not submit to us any sensitive personal information.

We do not knowingly collect information from users of our Site under the age of 18 and/or their internet usage, and such persons are not authorized to use the Site. If we obtain actual knowledge that a user is under 18, we will take steps to remove that user’s personal information from our databases. By using the Site, you represent that you are at least 18 years old. You also represent, by accessing or using the Site, that you are of legal age to enter into legal agreements, or if you are not, that you have obtained your parent’s or legal guardian’s consent to accept the terms in this Privacy Policy.

HOW WE USE THE DATA

We use the personal data we collect to respond to your inquiries, complete transactions you initiate, provide or enhance the services you request, perform our contractual obligations, provide updates and other important information related to your activity on and with the Site, inform you of new services or changes in services, administer the Site, fill employment positions, enter into contracts for services, fulfill legal obligations we have to governmental authorities or other third parties, and for other legitimate business purposes. You will have the opportunity to opt out of any electronic marketing communications you may receive from us.

 

WITH WHOM WE SHARE PERSONAL DATA

We may share your personal data to third parties who perform services on our behalf, including without limitation our financing processor, payment processor, technology providers and professional advisors.

We may disclose information: (a) if we have a good faith belief that disclosure is necessary or permitted by law or the legal process, (b) to protect and defend our or others’ interests or property, or (c) to enforce agreements you enter into with us; (d) to another company in connection with a merger or in the event that our business is acquired in whole or part by another company; (e) on a de-identified basis with third parties for analytical, research or other similar purposes.

Defender Auto Glass may obtain your written consent from time to time in electronic form by using online agreements or other acknowledgements on the Site, including for any other contemplated uses of your personal data not addressed in this Privacy Policy. Please read all online agreements carefully before accepting them.

 

STORAGE AND PROTECTION OF YOUR PERSONAL DATA

We retain the personal data we collect for so long as reasonably necessary to fulfill the purposes for which the data was collected and to perform our contractual and legal obligations. Notwithstanding the generality of the foregoing, we store email addresses until the user requests to be unsubscribed or removes themselves through any self-service tools offered to the user.

We take reasonable administrative, physical and technical precautions to protect your personal data and communications between us. This includes, when required or as we deem appropriate and feasible under the circumstances, encryption and written commitments from third parties that may have access to your data that they will protect the data with safeguards that are substantially equivalent to those used by us.

No Internet or e-mail transmission is ever fully secure or error free, however. We therefore cannot guarantee absolute security of your data, and we are not responsible for processes and networks that we do not control. Users assume the risk of security breaches and the consequences resulting from them. Please secure your login credentials and use care in deciding what information you send to us via email or over the Internet.

YOUR RIGHTS, CHOICES AND DISCLOSURES

We are committed to facilitating the exercise of your rights granted by the laws of your jurisdiction, which may include the right to request the correction, modification or deletion of your personal information and the right to opt-out of the sale of your personal information (as applicable). We will do our best to honor your requests subject to any legal and contractual obligations. If you would like to make a request, cancel your account or request we delete or no longer use your account information to provide you services, contact us at info@defenderautoglass.com.

You may opt out of receiving electronic marketing communications from us by de-selecting marketing prompts on our registration pages, clicking on the “unsubscribe” link on the communication or contacting us at info@defenderautoglass.com. Some non-marketing communications may not be subject to a general opt-out, such as communications about transactions, disclosures to comply with legal requirements, software updates, and other support-related information. If you do not wish to receive any service-related emails from us, you have the option to deactivate your account.

You may be able to disable Cookies through your browser settings, but if you delete or disable Cookies, you may experience interruptions or limited functionality in certain areas of the Services.

Do Not Track Disclosure: We do not respond to Do Not Track browser settings.

We take reasonable administrative, physical and technical precautions to protect your personal data and communications between us. This includes, when required or as we deem appropriate and feasible under the circumstances, encryption and written commitments from third parties that may have access to your data that they will protect the data with safeguards that are substantially equivalent to those used by us.

No Internet or e-mail transmission is ever fully secure or error free, however. We therefore cannot guarantee absolute security of your data, and we are not responsible for processes and networks that we do not control. Users assume the risk of security breaches and the consequences resulting from them. Please secure your login credentials and use care in deciding what information you send to us via email or over the Internet.

USERS OUTSIDE THE UNITED STATES

Defender Auto Glass is based in Ohio, United States of America. If you are an individual from the European Union, Canada or any other jurisdiction with laws or regulations governing personal data collection, use, and disclosure that differ from United States laws, please be advised that we may store the information we collect in the United States which is not deemed an “adequate jurisdiction” by the European regulatory authorities. Personal data may also be transferred from the country of your residence to other countries, including the United States.

LINKS TO OTHER SITES

Our Site may contain links to other websites for your convenience or information. These websites may be operated by companies unaffiliated with Defender Auto Glass, and we are not responsible for the content or privacy practices of those websites. Linked websites may have their own terms of use and privacy policies, and we encourage you to review those policies whenever you visit the websites.

PRIVACY POLICY CHANGES

We may update this Privacy Policy from time to time and without prior notice to you to reflect changes in our information practices, and any such amendments shall apply to information already collected and to be collected. Your continued use of the Site after any changes to our Privacy Policy indicates your agreement with the terms of the revised Privacy Policy. Please review this Privacy Policy periodically and especially before you provide personal data to us. If we make material changes to this Privacy Policy, we will notify you here, by email or by means of a notice on our home page. The date of the last update of the Privacy Policy is indicated at the top of this Privacy Policy.

Questions and Contact Information Defender Auto Glass is located at:

7588 Tyler Boulevard
Mentor, Ohio 44060

Please contact us if you have any questions about our Privacy Policy. You may contact us by sending correspondence to the foregoing address or by emailing us at info@defenderautoglass.com.